While Landed Gentry strives to create a well-built home, we are realistic enough to know that, with repeated use, an item in the home may fail to perform as it should. When this occurs, we will make necessary corrections so the item meets our warranty guidelines. In support of this commitment, Landed Gentry provides you with a limited warranty.
Providing warranty service for a new home is more complicated than for other products. When you purchased your home, you actually purchased hundreds of items and the work of 35 to 50 independent trade contractors. With so many details and people involved, a planned system is essential.
Our warranty service system is based on your written report of non-emergency items. This provides you with the maximum protection and allows us to operate efficiently, thereby providing faster service to all homeowners. If your service request is of an emergency nature, please call the Landed Gentry warranty office at 360-755-9021. You may also want to consult your Homeowner’s Manual, under Troubleshooting Tips. Often appropriate action by you can solve a problem immediately or mitigate the situation until a technician arrives.
For non-emergent service requests, you may use the 30-Day Repair Service, or 6-Month or 1-Year Warranty Service Request Forms. You may download copies of these forms by clicking on the names below, then you are welcome to mail, fax, email, or drop-off your list in person at our main office (504 E Fairhaven, Burlington). We appreciate your following this system in order to provide accurate documentation, and to assure you the fastest and most complete service.
30-Day Repair Service Request Form (pdf)
6-Month Warranty Service Request Form (pdf)
Year-End Warranty Service Request Form (pdf)